Frequently Asked Questions

Our Products

Are your products natural?
Yes, all QUTOOF products are formulated with natural ingredients inspired by traditional Moroccan beauty rituals.

Are your products tested on animals?
No, QUTOOF is a 100% cruelty-free brand. None of our products are tested on animals.

Are they suitable for sensitive skin?
Our products are designed for all skin types. We recommend performing a patch test on a small area before use.

Orders & Delivery

What are the delivery times?
We deliver only within Morocco, to all cities, via Cash Plus (Tawssil service). Delivery time: 1 to 5 business days depending on the delivery option chosen.

How can I track my order?
A confirmation email with a tracking number will be sent to you as soon as your order has been shipped.

Can I modify or cancel my order?
Contact us within 24 hours of placing your order via our Contact page for any modifications or cancellations.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of receipt, for unopened products in their original packaging.

How do I initiate a return?
Contact our customer service team via the Contact page with your order number and the reason for the return.